Jason Dion - CompTIA A+ 1001 Exam Prep #05 Flashcards by Matthew Snow (2024)

Jason is teaching a CompTIA course at a large company, but they do not allow non-employees to connect to their network. Since Jason needs the Internet for an in-class demonstration, he connects his laptop to his iPhone using a USB cable. He essentially connects to the Internet using the smartphone as a modem. Which of the following terms best describes this configuration?

A. Hotspot
B. Baseband update
C. Tethering
D. Tunneling

Your company has an office in Boston and is worried that its employees may not reach the office during periods of heavy snowfall. You have been asked to select a technology that would allow employees to work remotely from their homes during poor weather conditions. Which of the following should you select?

A. VPN
B. IDS
C. VLAN
D. NAT

You are connecting a laptop to a brand new digital high definition TV. Unfortunately, the laptop is a little outdated and only has an analog display output. Which of the following adapters could you use to convert the signal from analog to digital for use with the new television?

A. VGA to DVI-D
B. DVI-D to HDMI
C. HDMI to VGA
D. S-Video to RCA

Your boss has requested that you replace all of the hubs in the network with switches. What is the MOST likely reason for doing this?

A. An individual port has gone bad on one of the hubs
B. PoE is not supported by the hubs
C. Using hubs causes too many collisions on the network
D. There are no more ports available on the hubs

You just bought a new car and want to use the built-in stereo to make and receive calls on your smartphone. Which of the following should you perform to connect your smartphone to the car stereo?

A. Pairing the device
B. Installing the device drivers
C. Enabling Wi-Fi
D. Enabling NFC

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connectorB. PATA connectorC. Front (panel) connectorD. USB connectorE. CPU SlotF. Memory SlotG. PCIe x1H. PCIe x4I. Port ClusterJ. Mini PCIeK. Mainboard PowerL. CPU PowerM. PCIN. CMOS BatteryO. SATA connectionP. PCIe x16Q. Fan PowerR. PCIe x8S. Reset JumperT. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

Which of the following ports should you block at the firewall if you want to prevent a remote login to a server from occurring?

A. 110
B. 25
C. 23
D. 443

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connectorB. PATA connectorC. Front (panel) connectorD. USB connectorE. CPU SlotF. Memory SlotG. PCIe x1H. PCIe x4I. Port ClusterJ. Mini PCIeK. Mainboard PowerL. CPU PowerM. PCIN. CMOS BatteryO. SATA connectionP. PCIe x16Q. Fan PowerR. PCIe x8S. Reset JumperT. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connectorB. PATA connectorC. Front (panel) connectorD. USB connectorE. CPU SlotF. Memory SlotG. PCIe x1H. PCIe x4I. Port ClusterJ. Mini PCIeK. Mainboard PowerL. CPU PowerM. PCIN. CMOS BatteryO. SATA connectionP. PCIe x16Q. Fan PowerR. PCIe x8S. Reset JumperT. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

You have been asked to replace a cracked screen on a laptop. The replacement screen was delivered today, but it did not include any instructions for removal and replacement. You have been unable to find the repair information on the manufacturer’s website. Which of the following is the BEST course of action for you to take when replacing the cracked screen?

A. Update the laptop’s device driver before replacing the screen
B. Wait a few weeks until the manufacturer updates their website with the repair manuals
C. Return the screen and order one from a different manufacturer
D. Carefully remove the laptop’s cracked screen while documenting and labeling all of the scree locations and cables/connectors

Which of the following ports should you unblock at the firewall if your workstation cannot access https://www.diontraining.com but can access http://www.diontraining.com?

A. 53
B. 80
C. 445
D. 443

Jason would like the fastest internet available at his house, and he called his local fiber-optic provider. Which of the following offers would provide the fastest service to Jason’s home network?

A. FTTN (fiber to the node)
B. FTTH (fiber to the house)
C. FTTC (fiber to the curb/cabinet)
D. HFC (Hybrid Fiber Coax)

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the motherboard.)

A. Audio connectorB. PATA connectorC. Front (panel) connectorD. USB connectorE. CPU SlotF. Memory SlotG. PCIe x1H. PCIe x4I. Port ClusterJ. Mini PCIeK. Mainboard PowerL. CPU PowerM. PCIN. CMOS BatteryO. SATA connectionP. PCIe x16Q. Fan PowerR. PCIe x8S. Reset JumperT. AGP

Using the image of the motherboard above, which of the following correctly indicates the circled area?

Your son has a gaming laptop in his bedroom. He loves his laptop since it allows him to take it over to his friend’s houses when desired, but his laptop only has 1 USB port. When he gets home, though, he prefers to use a USB mouse, keyboard, and webcam when playing games on his laptop. He only has $20 saved up but wants to buy a device that would allow him to connect all 3 of these peripherals with one USB connector. Which of the following do you recommend he purchase?

A. Docking station
B. Thunderbolt
C. Port replicator
D. USB 4-port hub

Which of the following wiring standards should be used when installing ethernet cabling in an office or data center?

A. RS-232
B. T-568B
C. RG-6
D. RJ-11

A client has a new 2-in-1 laptop/tablet. Whenever they use the touchscreen, the cursor appears to jump to the wrong location and select the wrong icons. If the client connects a USB mouse, there are no issues with using the device. Which of the following should you attempt to perform FIRST to fix this issue?

A. Reinstall Windows 10
B. Disable the touchscreen
C. Recalibrate the touchscreen
D. Update the touchscreen’s driver

Your boss is looking for a recommendation for a backup solution that can backup non-sensitive data in the most cost-efficient way. The company already has an Office 365 subscription for each employee. The employees should be able to backup and access their data from anywhere using their laptops, smartphones, or tablets. Which of the following solutions should you recommend?

A. AWS S3
B. iCloud
C. G Suite
D. OneDrive

Which type of wireless network utilizes the 2.4 GHz frequency band and reaches up to 11 Mbps speeds?

A. 802.11aB. 802.11nC. 802.11bD. 802.11axE. 802.11acF. 802.11g

The printer in the Dion Training offices routinely has issues anytime there is a power outage. The printer is a multi-function, network-enabled printer that connects directly to the network switch using a CAT 5e cable. Which of the following should you do to resolve this continuing issue?

A. Configure a static IP for the printer
B. Disable the SSID broadcast on the wireless access point
C. Rollback the print drivers on the print server
D. Update the print drivers on each employee’s machine

Ted, a file server administrator at Dion Training, has noticed that many sensitive files have been transferred from a corporate workstation to an IP address outside of the local area network. Ted looks up the IP address and determines that it is located in a foreign country. Ted contacts his company’s security analyst, verifying that the workstation’s anti-malware solution is up-to-date and the network’s firewall is properly configured. What type of attack most likely occurred to allow the exfiltration of the files from the workstation?

A. Session hijacking
B. Impersonating
C. MAC spoofing
D. Zero-day

Your company has decided to begin moving some of its data into the cloud. Currently, your company’s network consists of both on-premise storage and some cloud-based storage. Which of the following types of clouds is your company currently using?

A. Public
B. Private
C. Community
D. Hybrid

A technician is troubleshooting an issue with a workstation. The workstation can ping 8.8.8.8 successfully, but it is unable to access Facebook.com. Which internal network server is MOST likely causing these issues?

A. FTP server
B. DNS server
C. DHCP server
D. SMTP server

When using an impact printer, what is used to transfer the ink to a piece of paper?

A. Toner
B. Ribbon
C. Inkjet cartridge
D. Filament

What type of connector is most commonly used to terminate a copper twisted-pair Ethernet cable?

A. RJ-45
B. F type
C. ST
D. DB-9

You are building a Gaming PC to support a high-end virtual reality headset. The computer needs a high-end processor, lots of RAM, and a dedicated high-end graphics card. This graphics card will be installed in one of your expansion slots on your motherboard. Which of the following motherboard connections will most likely be used to connect the graphics card?

A. USB
B. PCIe
C. AGP
D. PCI

You are troubleshooting a computer that will not boot. You do not hear anything when you attempt to boot the computer, but you smell something that reminds you of burning plastic. Which of the following tools should you use to diagnose the problem with this computer?

A. ESD strap
B. Toner probe
C. Power supply tester
D. Cable tester

An employee at Dion Training complains that their smartphone is broken. They state that it cannot connect to the internet, nor can it make or receive phone calls and text messages. You ask them to start up the music player on his phone, and it opens without any issues. It appears the common issue has to do with the device’s network connectivity. Which of the following is MOST likely the problem with this smartphone?

A. The VPN password was entered incorrectly
B. The cellular radio in it is broken
C. The Bluetooth connection is disabled
D. Airplane mode is enabled on the device

Your company is currently using a 5 GHz wireless security system, so your boss has asked you to install a 2.4 GHz wireless network to use for the company’s computer network to prevent interference. Which of the following can NOT be installed to provide a 2.4 GHz wireless network?

A. 802.11n
B. 802.11b
C. 802.11g
D. 802.11ac

You are troubleshooting an older wireless network that is running Wireless G (802.11g). This network appears to have a lot of collisions and interference. You look up the configuration on two of the three access points in the areas and see they are using Channel 1 and Channel 11. To prevent interference and ensure non-overlapping of the channels, what channel should the third access point utilize?

A. Channel 6
B. Channel 7
C. Channel 8
D. Channel 5

Jason’s new iPhone has locked up, and the touchscreen is unresponsive. He tries to tap the screen, press the buttons, and still, nothing happens. What should he do next?

A. Hold down power and volume down buttons simultaneously for 10 seconds, then slide to power off
B. Hold down the home button for 10 seconds, then slide to power off
C. Hold down power and volume up buttons simultaneously for 10 seconds, then slide to power off
D. Hold down the power button and then the sleep/wake button simultaneously for about 10 seconds

You are building a virtualization environment to host several secured Linux distributions as VMs. The VMs need to have access to the local corporate network and communicate with the host operating system, the other VMs, and the internal network clients. Still, they should not have access to the internet. Which of the following types of network connections should you configure for each VM?

A. Private
B. Localhost
C. Internal
D. External

Which cellular technology is comprised of LTE and LTE-A to provide higher data speeds than previous cellular data protocols?

A. 4G
B. 5G
C. 3G
D. WMN (wireless mesh network)

A user has reported that their workstation is running slowly. You perform a reboot of their workstation and receive a S.M.A.R.T. error during the boot-up process. Which of the following actions should you perform FIRST?

A. Run diskpart
B. Backup the hard drive
C. Run chkdsk
D. Reformat the hard drive

Dion Training wants to install a network cable to run a television signal between two buildings. Which of the following cable types should it utilize?

A. Fiber
B. Coaxial
C. Plenum
D. Shielded

Which cloud computing concept is BEST described as focusing on the replacement of physical hardware at a customer’s location with cloud-based resources?

A. IaaS
B. SECaaS
C. SaaS
D. PaaS

A client is attempting to power on their computer, but it keeps booting to the incorrect hard drive. Which of the following actions should you perform to attempt to fix this problem?

A. Reconfigure the boot order within the BIOS/UEFI
B. Press F8 repeatedly during the boot process to enter the boot menu
C. Unplug any external hard disks
D. Reconfigure the boot order within Windows

Which version of USB can operate at speeds of up to 5 Gbps?

A. USB 1.0
B. USB 2
C. USB 3
D. USB 1.1

You are troubleshooting a Dell laptop for a customer, and you see a blank screen during boot up. You decide to plug in an external monitor to the laptop and reboot it again, but the blank screen persists. What should you attempt next?

A. Reboot laptop
B. Press Fn + F8
C. Reboot into BIOS and ensure the display is enabled
D. PRess CTRL + ALT + ESC

Which of the following virtualization concepts refers to a VM’s ability to have memory allocated for its use?

A. Synchronization
B. Measured service
C. Virtual application streaming
D. Resource pooling

You are about to embark on a long trip, which will require over 24 hours of flying. You want to read several books during your trip, but do not want to carry all the paperbacks with you. You have decided to purchase a device for the trip for the sole purpose of reading books, but it must have extremely long battery life and not get distorted or hard to read in the sunlight. Which should you purchase?

A. Tablet
B. Smartphone
C. E-reader
D. Laptop

Dion Training’s service desk has received calls from numerous users stating they are receiving an error message concerning duplicate IP addresses being detected on their systems. These users also cannot access the network’s file server or browse any websites. Which of the following servers should the technician check first in troubleshooting this issue?

A. DHCP server
B. RADIUS server
C. Proxy server
D. DNS server

What is the sixth step of the CompTIA troubleshooting methodology?

A. Document findings, actions, and outcomes
B. Establish a plan of action to resolve the problem and implement the solution
C. Test the theory to determine the cause
D. Verify full system, functionality and, if applicable, implement preventative measures

Which of the following ports should you unblock at the firewall if your workstation cannot access http://www.diontraining.com but can access https://www.diontraining.com?

A. 53
B. 443
C. 80
D. 445

You are traveling to Thailand on a business trip. Your laptop’s touchscreen display is visibly flickering between being too bright and too dim when plugged into the power outlet at a local coffee shop. You take your laptop to your hotel room, and you notice it doesn’t flicker when plugged in there. Which of the following is the MOST likely cause of this issue?

A. The digitizer of the laptop is faulty
B. The inverter of the laptop is faulty
C. The coffee shop was experiencing power fluctuations that led to the flickering of the display
D. The battery of the laptop is failing to charge

Samantha, a consultant, is working onsite at a large corporation’s headquarters this week. She takes out her iPad and attempts to launch an application. She notices that the application will not launch, even though she is connected to the wireless network and has properly established internet connectivity. Which of the following should she do to fix this issue and allow the application to launch properly?

A. Charge the battery and then try reloading the application
B. Close all open applications, shut down the iPad, power on the iPad, then launch the app
C. Factory reset the tablet, reload the latest iOS, reinstall the application, then launch the app
D. Ship the iPad back to Apple to replace it under her AppleCare warranty

Dion Consulting Group is working with a new laptop manufacturer. The manufacturer wants to create the thinnest and lightest laptops in the world. To do this, they need to choose the right technology for their displays. Which technology should Dion Consulting recommend to allow for the thinnest laptop displays?

A. LCD
B. IPS
C. OLED
D. LED

Natalie’s computer is having difficulty accessing websites. She reports that she started receiving pop-ups on her screen before this connectivity problem began. You search the computer and find a piece of malware installed, so you remove it. You also do a full virus scan of the computer, ensure her computer has the most up-to-date virus definitions and is set the anti-virus software to automatically scan the computer every night at 2 am. As you return the computer to Natalie, you verify that she can now successfully access the websites again. What is the NEXT step you should perform according to the CompTIA troubleshooting methodology?

A. Test the theory to determine the cause
B. Establish a theory of probable cause
C. Verify functionality
D. Document findings, actions, and outcomes

A computer technician is configuring a NAS for a company to store their corporate data. The technician has installed two 1 TB hard drives operating at 7200 RPM in a RAID 1 configuration. How much usable storage space is contained in the NAS?

A. 0.5 TB
B. 1.5 TB
C. 1 TB
D. 2 TB

John connected his MacBook to the corporate network and is trying to print to the office’s large network printer. John notices that the print job is failing to print. The other employees in the office are having no issues printing from their Windows workstations. Which of the following should be done to resolve John’s issue?

A. Enable Bonjour on John’s MacBook
B. Install and enable the OS X printing option on the network printer
C. Install the print drivers for OS X on the print server
D. Restart the print spooler on the print server

The Chief Financial Officer has asked Maria for a recommendation on how the company could reduce its software licensing costs while still maintaining the ability to access its application server remotely. Which of the following should Maria recommend?

A. Install and deploy thin clients without an operating system for each user
B. Use a Remote Desktop Protocol (RDP) application on a Windows 10 desktop
C. Install and deploy Windows 10 Home edition on each user’s thick client
D. Use a Virtual Network Client (VNC) on a Windows 2019 server

What is the name of a computer system that is designed to perform a specific and dedicated function?

A. UTM system
B. Embedded system
C. Legacy system
D. Patch system

(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

Image of the back of a motherboard and its ports.

Using the image above, which of the following correctly indicates the port labeled as D?

A. IBM PS/2 Keyboard Port ([purple)
B. USB 2.0
C. S/PDIF (Sony/Philips Digital Interface)
D. HDMI
E. VGA
F. DVI-D
G. USB 3.0
H. IEEE 1394 Port/Firewire
I. GbE (Gigabit Ethernet) LAN/RJ-45/Ethernet
J. DisplayPort
K. Analog 7.1 Surround (Blue) Line-in, (Green) Front speakers / Headphones, (Pink) Mic
(Orange) Center/Sub, (Black) Rear Speakers, (White/Grey) Side Speakers)

Which of the following would installing a multicore CPU achieve?

A. Increased performance and overall processing
B. Increased video editing speed
C. Accessing shared folders on a server
D. Increased video speed

You are troubleshooting a workstation with four identical memory sticks installed, one in each of the slots labeled 1, 2, 3, and 4. The motherboard has a marking near the memory slots that says, “quad-channel support.” Based on what you observe, how many channels are being used by the motherboard’s memory?

A. Two channels
B. Three channels
C. Four channels
D. One channel

Which of the following devices have most of the same functionality as a personal computer but can be operated with a single hand?

A. Smartwatch
B. Laptop
C. Smartphone
D. Tablet

You are troubleshooting a customer’s PC. You realize there is a problem with the RAM and decided to replace the faulty module. You turn on the PC, and after a few seconds, you hear a single beep. What does hearing a single beep indicate?

A. CMOS battery needs to be replaced
B. Possible faulty RAM module
C. BIOS completed POST
D. BIOS detected an error

You are troubleshooting a memory issue on a customer’s laptop and have determined that the memory module needs to be replaced. You walk into the storage room to select a memory module to use as a replacement. Which of the following choices would be the MOST LIKELY choice for you to select for use on the laptop?

A. Single channel
B. DDR4
C. ECC
D. SODIMM

An employee at Dion Training complains that every time airplane mode is enabled on their laptop, their external mouse and headphones stop working. Which of the following technologies is being disabled by airplane mode and likely causing the issues experienced by this user?

A. Bluetooth
B. Cellular
C. Wireless
D. GPS

Jason created an email with sensitive information. To secure the contents, he encrypted the email before sending it to the recipient. The recipient received the email in their email client but cannot decrypt and read the email’s contents. Which of the following is MOST likely the issue?

A. The receiver’s client cannot encrypt the content
B. The receiver’s POP3 server is offline
C. The receiver’s client cannot read S/MIME content (Secure/Multipurpose Internet Mail Extensions)
D. The receiver’s SMTP server is offline

Dion Training’s file server is using a RAID 5 with four disk drives as its data store. One of the drives in the array has just failed. The RAID 5 is still operating and no data loss has been experienced, but the array is no longer providing any resiliency or redundancy. Which of the following actions should you take to restore this drive to normal operations?

A. Remove the failed disk and rebuild the array
B. Replace the failed disk and perform a system restore
C. Remove the failed disk and perform a system restore
D. Replace failed disk and rebuild the array

Jason’s iPad only had 12% battery remaining at the end of the day, so he connected his iPad to the lightning cable and wall adapter last night before going to bed. In the morning, Jason tried to turn on the iPad, but it appeared to be completely powered down, and the battery was drained. Jason connected the lightning cable to his iPhone, and the iPhone began charging. Which of the following is MOST likely the reason that the iPad didn’t charge overnight?

A. Defective battery
B. Defective lightning cable
C. Defective AC adapter
D. Defective charging port on the iPad

You have just set up an FTP server to allow users to download the new open-source application your company is releasing. Which port should be opened to allow users to connect to this server?

A. 23
B. 22
C. 21
D. 25

Molly enjoys playing an online MMORPG each day after work. To access the game, she simply enters the website address and logins in to begin playing. Today, she tried to access the game from her laptop at work, but she couldn’t launch the game. What is most likely causing the issue?

A. Poor WiFi connection
B. Incorrect NIC settings
C. Metered services
D. Blocklisted by firewall

Linda wants to reduce the number of monitors, keyboards, and mice required to control the multiple servers she manages in the data center. Which of the following devices should she install to allow a single keyboard or mouse to control multiple systems?

A. Video mirroring device
B. KVM
C. PS/2 splitter
D. USB splitter

Which of the following storage types utilize a NAND chipset (NAND gate (NOT-AND)) mounted directly onto the motherboard instead of a mechanical spinning drive to store data?

A. SATA
B. NVMe (Non-Volatile Memory Express)
C. HDD
D. SSD

You have been asked to set up the corporate email on several mobile devices for Dion Training’s employees. The employees will use their mobile devices to check their email when out of the office, but they will also need to check their email from their desktop computers. Which of the following mail protocols should you configure to allow the employees to receive their mail and maintain the read/unread status across all of their devices?

A. POP3
B. IMAP
C. SMTP
D. HTTPS

Which of the following network configurations on a virtual machine are used to prevent the VM from accessing the internet, but still allow it to communicate with other VMs on the host and the host itself?

A. Private
B. Localhost
C. Internal
D. External

Which cellular technology utilizes new frequency bands to reach proposed speeds of up to 70 Gbps?

A. 3G
B. LTE
C. 5G
D. 4G

Your boss wants to be able to remotely print from her laptop and smartphone while away from the office. She asks you to set up a method to ensure that she doesn’t have to go back to her office to print a document. Which of the following should be configured to meet this requirement?

A. Bluetooth printing
B. Cloud printing
C. Wi-Fi printing
D. Integrated print server

Which of the following devices combine an accurate geolocation system that communicates with a constellation of 24 satellites continuously during its operation?

A. E-readers
B. Fitness monitor
C. VR headsets
D. GPS

What are the dimensions of a MicroATX motherboard?

A. 3.6” x 2.9”
B. 9.6” x 9.6”
C. 11” x 9.6”
D. 6.7” x 6.7”

You have been asked to configure your neighbor’s SOHO network. Your neighbor wants to build a Minecraft server so that all their friends can play together over the internet. When configuring their firewall, where should you place the server?

A. WAN
B. MAN
C. Perimeter network
D. LAN

C. Perimeter network

A perimeter network (formerly called a Demilitarized Zone or DMZ) is a portion of a private network connected to the Internet and protected against intrusion.

Which of the following laptop displays requires an inverter?

A. LCD
B. LED
C. OLED
D. Plasma

Jason presents a “how to pass your certification exams on the first attempt” lesson for his students using an overhead projector. After 24 minutes, the project goes blank. Jason allows the students to take a 15-minute coffee break while he attempts to turn the project back on. The project runs for another 4 minutes and then turns off again. What is MOST likely wrong with the projector and the laptop setup?

A. The projector is overheating
B. The HDMI cable is unplugged
C. The sleep setting on the laptop is too short
D. The laptop’s display driver needs to be updated

Jason’s cellphone company allows him to use his smartphone as a wireless hotspot with his laptop when traveling. Jason notices that if he runs a speed test from his smartphone, the cellular connection is 8761 kbps. If he runs the same speed test connection from his laptop connected to his cellphone over its wireless hotspot, the speed drops to 243 kbps. Which of the following is the MOST likely cause for the drop in the speed test results?

A. The SSID for the wireless hotspot is not being broadcast
B. The smartphone RFID signal is low
C. The laptop is out of range of the smartphone’s hotspot
D. The wireless hotspot feature is throttling the cellular connection speed

Your company uses a virtual desktop infrastructure (VDI) environment for employees to access their desktop applications. To allow employees access to the VDI environment, the company is installing thin clients in each employee’s office. Which THREE of the following tasks must you first complete to install a thin client for a new employee?

A. Connect the device to a second monitor
B. Connect the thin client to a printer
C. Install the latest security updates
D. Install the operating system
E. Connect the thin client to the network
F. Install the necessary applications

Which of the following must be enabled to allow a video game console or VoIP handset to configure your firewall automatically by opening the IP addresses and ports needed for the device to function?

A. DHCP
B. UPnP
C. MDM
D. NAT

B. UPnP

Universal plug-and-play (UPnP) is a protocol framework allowing network devices to autoconfigure services, such as allowing a games console to request appropriate settings from a firewall. UPnP is associated with several security vulnerabilities and is best disabled if not required. You should ensure that the router does not accept UPnP configuration requests from the external (internet) interface.

Your company has decided to move all of its data into the cloud. Your company is small and has decided to purchase some on-demand cloud storage resources from a commercial provider (such as Google Drive) as its primary cloud storage solution. Which of the following types of clouds is your company using?

A. Community
B. Private
C. Public
D. Hybrid

You have signed up for a web-based appointment scheduling application to help you manage your new IT technical support business. What type of solution would this be categorized as?

A. PaaS
B. SaaS
C. DaaS
D. IaaS

What is the MOST common connector type used when connecting a USB cable to the back of a printer?

A. Type A
B. Micro-USB
C. Mini-USB
D. Type B

You are troubleshooting a laptop’s display for a customer. The customer states that parts of the picture remain on the screen even after a full shutdown or reboot. You update the device drivers and recalibrate the display, but the problem remains with the laptop’s display. Which of the following is MOST likely the problem with the display?

A. Burn in
B. Distorted geometry
C. Dead pixels
D. Incorrect device drivers

Which button on a desktop computer begins a reboot of the computer without power being removed from the computer’s components?

A. Reset
B. Hibernate
C. Suspend
D. Power

You are working as a laptop repair technician. You just received a laptop that was reported to have a glass of water spilled on it. You want to examine the components in the laptop to begin troubleshooting it. What are the first steps you should take as part of your troubleshooting process?

A. Remove the external casing of the laptop and document the screw locations
B. Consult your coworkers for suggestions and advice
C. Watch a YouTube video for tutorials on how to fix this model of laptop
D. Submerge the laptop in a large bowl of rice to fully dry out the inner components

The touch screen on your Windows 10 laptop is not working properly. You have been asked to troubleshoot the laptop. What should you check FIRST?

A. Digitizer settings
B. System configuration
C. Performance monitor
D. Device manager

A client has a workstation with a RAID 5 configuration and reports that slower than normal performance occurs when reading/writing files to the RAID. You run a diagnostic program against the RAID, and the system passes all of the diagnostic tests without any issues. While you are running the tests, though, you heard clicking noises coming from the RAID. Which of the following is the MOST likely cause of the slow performance being experienced by the client?

A. RAID controller
B. Cooling fan
C. Hard drive
D. SSD